By subscribing to or using ChiroVault (“Service”, “Platform”), the subscribing practice or individual (“Subscriber”, “you”) agrees to these Terms of Service (“Terms”). These Terms form a binding agreement between you and ChiroVault. If you do not agree, do not use the Service.
These Terms incorporate by reference our Privacy Policy and the Data Processing Agreement (DPA / verwerkersovereenkomst) executed during onboarding. For US-based subscribers handling PHI, the Business Associate Agreement (BAA) is also incorporated.
ChiroVault provides an AI-assisted clinical platform for chiropractic and musculoskeletal practices, including patient records, SOAP note drafting, scheduling, billing, imaging workflows, secure communication, and compliance tooling. Features are labelled with their maturity status (Available, In Rollout, or Coming Soon). We do not warrant that any feature described as In Rollout or Coming Soon will be delivered by any specific date.
ChiroVault is not a medical device and does not provide medical advice. AI-generated clinical suggestions are assistive tools only and require clinician review before use in patient care.
You retain full ownership of all patient records, clinical data, and practice data you store on the Platform. ChiroVault has no ownership interest in your data.
ChiroVault acts as a data processor under GDPR for patient and clinical data. We process this data solely to deliver the Service under your instruction. The Data Processing Agreement (DPA / verwerkersovereenkomst) governs these obligations and is executed with all clinic subscribers. Request a copy at privacy@chirovault.ai.
We do not sell patient data. We do not use patient data to train AI models without explicit, documented consent from you as the data controller.
This section is the most important one for clinical practice subscribers. Please read it carefully.
ChiroVault includes AI features that assist with SOAP note drafting, clinical language extraction, code suggestions, referral letter drafts, and imaging analysis. These are assistive tools. They are not clinical decision support systems and do not constitute medical advice.
The following obligations apply to all subscribers using AI features:
ChiroVault accepts no liability for clinical harm arising from failure to review, correct, or reject AI-generated content before it is used in patient care.
You agree not to:
We target 99.5% monthly uptime, measured as the percentage of minutes in a calendar month during which the platform is available and responsive. Scheduled maintenance is excluded from uptime calculations and will be communicated at least 48 hours in advance via the status page and email.
Current service status: status page.
Downtime credits: if we miss the 99.5% target in a given month, subscribers may request a pro-rata credit equal to the affected downtime as a proportion of their monthly fee. Credits are applied to future invoices and do not constitute cash refunds. Submit credit requests within 30 days of the affected month to support@chirovault.ai.
The ChiroVault platform, software, brand, and all platform-generated infrastructure (excluding your data) are proprietary to ChiroVault. You receive a non-exclusive, non-transferable, revocable licence to use the Service during your active subscription for lawful clinical practice purposes.
You retain all intellectual property rights in your practice data, patient records, and any original content you create using the Service. Nothing in these Terms transfers IP ownership in your content to ChiroVault.
Both parties agree to keep confidential any non-public information received from the other party in connection with the Service. ChiroVault will treat all patient data as strictly confidential and will not disclose it except as required to deliver the Service or as required by law.
To the maximum extent permitted by Dutch and applicable European law:
Either party may terminate by giving 30 days’ written notice. On termination:
ChiroVault may terminate immediately for: material breach unremedied within 14 days of written notice; non-payment after 30 days of notice; or use of the Service in a manner that creates legal risk or harms other customers.
These Terms are governed exclusively by the laws of the Netherlands. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.
Nothing prevents either party from seeking emergency injunctive relief in any competent jurisdiction.
We may update these Terms. Material changes will be communicated by email at least 30 days before taking effect. If you do not agree to the revised Terms, you may cancel your subscription before the effective date without penalty. Continued use after the effective date constitutes acceptance.
legal@chirovault.ai
Company details: Imprint